Meet Our Staff
Management
Aziz Assad
General Manager
Noah Bort
Sales Manager
Sara Mauser
General Sales Manager
Sales
Jovahn Lockhart
Senior Sales Consultant
John Battes
OPERATIONS
Keonna Crute
Sales Consultant
Marcus Brown
Sales Consultant
Kamar Carter
Sales Consultant
Allen Lewis
Sales Consultant
Chawntez Moss
Sales Consultant
Aubrey Shabazz Jr
Sales Consultant
Jonathan Shepherd
Sales Consultant
Adam Sow
Sales Consultant
Kinslee Spaulding
Sales Consultant
Kristijan Surkic
Inventory Coordinator
Khalid Tutt Jr
Sales Consultant
Sabrina Vinoski
BDC Associate
Service
Christina Turner
Service Appointment Scheduler
Rob Hines
Service Manager
Sir Robert Cox
Service Advisor
Ryan Chapman
Service Advisor
Tyler Sancho
Service Advisor
Parts
Aimee French
Parts Counterperson
Gregory Babnik
Parts Manager
Russell Blanton
Parts Counterperson
Finance
Frank Hink
Finance Manager
Ray Miller Jr
Finance Manager
Administration
Brooke Goodson
BDC Associate
Frank Hink
Finance Manager
May 23, 2026
They could be a lot better.
They could be a lot better. They didn’t follow up with me about my cars issues as they said they would. My car is brand new, only 5000 miles and the computer went out. A 2025 Tucson hybrid. No one seemed to know how to replace the part even after they located one. The service people seem nice but just not efficient or very responsible. I sure hope my situation was just a one time experience. I also think there service department is understaffed.
Oct 03, 2025
The say here is the best, from sales to service this
The say here is the best, from sales to service this staff really goes the extra mile for me. Thanks
May 31, 2025
Had a great deal with Miles@spitzer hyundai Today!
Had a great deal with Miles@spitzer hyundai Today! Hope to enjoy a great summer in my new 2025 hyundai Electra
Dec 27, 2020
Smooth, easy, and zero hassles...the guys at Rick Case...
Smooth, easy, and zero hassles...the guys at Rick Case (Bob, Mark, and Frank) took my phone call at 9:30 and by 3 I was driving to Cleveland to pick up the car.
Dec 18, 2020
Mr. Oakland Lewis is an outstanding salesman for a new...
Mr. Oakland Lewis is an outstanding salesman for a new Hyundai or a pre-owned vehicle. My son just purchased his second pre-owned vehicle and I bought a new Hyundai a few years back. He has years of experience and very thorough during the process of making a purchase. Very pleasant experience.
Jovahn Lockhart
Senior Sales Consultant
Jun 28, 2026
Efficient Friendly No Happy with vehicle.
Efficient Friendly No Happy with vehicle. No need to comment further Nope Nope Nope Unnecessary
Dec 03, 2025
Nicholas was very helpful.
Nicholas was very helpful. He answered all of our questions and concerns. Assisted us to temporary waiting area and later someone even checked to see if those waiting in this area needed anything or additional service.
May 19, 2023
I purchased my car from this dealership used.
I purchased my car from this dealership used. It is a 2020 car that I bought in 2020 and so it is still under warranty. My car was making noises and stalling out so I took it to their service dept. I had to wait a month before they could look at my car. I finally had my appt and dropped my car off. Left my phone number , but they already had my phone number on file. I called each day the next few days to find out the status of the car and each day was told if I haven’t heard back, that means my car isn’t fixed. I called again after 3 days and the mechanic who was working on my car happened to answer and said my car had been done since the day I dropped it off. He said he must’ve dialed the wrong number. I picked up my car and was told my car needed the heat shield replaced and a software update and it’s now driving fine. I took an Uber to pick it up on a lunch break (the dealership is 30 min away) and had to wait 20 min before someone helped me. They gave me my key and I started the car and could immediately tell it was making the same noise. I had to get back to work so headed back, and my car kept stalling out. I called the dealership and was told I could get back on the schedule another month out. I made a series it calls to managers and finally got someone to say I could bring it back out the next day since it is the initial problem/noise I brought it in for. I brought it back the next day and waited for it this time. The mechanic Nick came out and said it appears I’ve never changed the oil because there is no oil and they have no records of oil changes. I told him I just had my oil changed and I don’t change it at Spitzer since it isn’t a part of my warranty. He said I must’ve taken it to a location that didn’t change the oil correctly and asked that I have my oil change records faxed over because if I did any damage to the engine by driving on it with no oil, I’d be liable and it wouldn’t be covered by the warranty. A lady in the waiting room overheard my conversation and said that very mechanic that was helping me is playing dumb acting like he doesn’t know why there’s no oil. She said 2020 Hyundai Konas have a known oil consumption issue and there is a class action lawsuit and that mechanic just replaced her engine. She told me they’re going to act like they aren’t liable and then set you up with a recurring oil consumption test and then say everything is ok. That’s what happened to her and then her car died out one day and they finally replaced her engine. She gave me her name and told me to mention her name to him. After that, I called Midas for my oil change records. The guy on the phone at Midas asked if I was having oil consumption issues and I said yes and he said he is very familiar. He faxed over my records and said I recently had my oil changed and so if I’m out of oil, I’ll need a new engine. The mechanic came out and said the good news is that it appears I didn’t damage my car and continued to act like it was a one-off situation and that Midas must have not did a good job of replacing the oil. I mentioned to him the customer’s name that was with me in the waiting room and mentioned she told me about the oil consumption problem. He then changed his tune and said ok, we can start checking the oil every 1,000 miles. So I brought my car in every 1000 miles and they would add oil every time and then say I’m all set. I’d ask if I’m low on oil and they would say nothing major. The last time I took it, the same thing happened and he let me know that was my last oil test. I asked what the outcome was and he said Nick would have to call me. I said Nick probably won’t advocate for me to get a new engine and the mechanic said he might. I never heard from Spitzer after that. I took my car to another mechanic a few months later for an oil change and was told my car had no oil. I explained the situation and was told I definitely need a new engine.I called Spitzer again with no luck. Don’t go here! Don’t get a Kona!
Jul 26, 2020
Fantastic service
Due to the current Covid pandemic I made an appt. to turn in my leased Elantra.This was my third Hyundai from Rick Case. Wanting to purchase this time I asked Todd the sales what was available in the way if a Tucson. He was fantastic at helping me with turning in my lease vehicle then introduced me to Jovahn Lockhart one of the salesman. Not only did I get a fantastic deal but was treated very very well. All of the staff at Rick Case Hyundai are top notch and professional. So that makes my fourth Hyundai from this dealer and I highly recommend them to anyone who is looking for a car. YOU WILL NOT BE DISSAPOINTED !
Feb 16, 2020
Easy negotiating experience.
Pleasantly surprised by my leasing experience. It was so comfortable that my intention was only to look and I ended up driving out a new car that day. Highly recommended for your Hyundai needs.
Christina Turner
Service Appointment Scheduler
May 24, 2026
They don't communicate like they told me they would.
They don't communicate like they told me they would. I've been there 4 times since March and each time they are going to call me Monday and Monday come around... crickets
May 23, 2026
They could be a lot better.
They could be a lot better. They didn’t follow up with me about my cars issues as they said they would. My car is brand new, only 5000 miles and the computer went out. A 2025 Tucson hybrid. No one seemed to know how to replace the part even after they located one. The service people seem nice but just not efficient or very responsible. I sure hope my situation was just a one time experience. I also think there service department is understaffed.
Apr 28, 2026
Quick and efficient.
Quick and efficient. Met my requirements for the rotate and oil change. Advisors were friendly.
Jan 22, 2026
The car works great now.
The car works great now. But, there are some concerns. When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dropped off about 6:30 PM in the drop box for a 7:15 AM appointment forTuesday And after filling out the form on the envelope with the provided pen (nice touch I thought)., I was confident I would get service in a professional and speedy manner. However that was not the case. I called the dealership before 10:00 the day that the appointment was for and was told that my appointment was confirmed. But I got a text message about an hour later that my appointment was missed, So I called again. But, when I called again, the dealership did not have a record of my car being in the service department,, because they finally checked the key box, though ongoing renovations, that they were no longer using the key box. They finally looked in the key box and finally found my car A half of a day wasted, they finally took my car and called me with the details. It was agreed to fix the most urgent issues with the car, and I thought that would be enough. It was now Tuesday, and I would wait to see what would happen, Later that Tuesday, I got a call frin the tech, and he informed me that my car would be ready by the following Thursday or, Friday. I waited till about 1:00PM Friday afternoon untilI I called again, and I got into contact with another tech who told me he would pass the message on to the tech that was working on my car. I waited that Friday and that Saturday when service was open, but by Monday, no response. I had to call again Monday afternoon, and talked to the tech (which I had spoken to last week), who told me that the parts were suddenly delayed and that I needed to wait. Well, early Wednesday morning I got the call that my car was ready. I picked up the car, after about $1500 in fixes, was ready, My car drives much better after the fix, so the skills of my tech were there, but the communication between the customer and the tech needs a lot of work. In the end, Spitzer Hyundai Cleveland has a lot of appointments available, you are gonna have to call them a lot, like a full time jjob to get these busters working on the job.and getting your car back to being drivable.
Nov 14, 2025
Service was very good.
Service was very good. Staff is very customer friendly and efficient. I appreciated the courtesy.
Rob Hines
Service Manager
May 24, 2026
They don't communicate like they told me they would.
They don't communicate like they told me they would. I've been there 4 times since March and each time they are going to call me Monday and Monday come around... crickets
May 10, 2026
This is one of the worst Hyundai dealerships I’ve ever
This is one of the worst Hyundai dealerships I’ve ever been to. They set expectations they never meet. They don’t contact you when they say they are going to contact you and work is not completed or started when they say.
Apr 28, 2026
Quick and efficient.
Quick and efficient. Met my requirements for the rotate and oil change. Advisors were friendly.
Apr 21, 2026
The WORST service department.
The WORST service department. Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word.
Sir Robert Cox
Service Advisor
Jun 05, 2026
Great service friendly staff will be back again if i get
Great service friendly staff will be back again if i get a chance to service my vehicle
Apr 28, 2026
Quick and efficient.
Quick and efficient. Met my requirements for the rotate and oil change. Advisors were friendly.
Aimee French
Parts Counterperson
Dec 09, 2025
The construction is a bit hard to navigate but Travis was
The construction is a bit hard to navigate but Travis was very polite and professional! He kept me informed on the progress of my car's. He seems very knowledgeable and gave me some future suggestions on my cars maintenance and repairs. Thank you Travis! I will definitely be back!
Oct 11, 2025
The tech was very kind, professional, caring and helpful.
The tech was very kind, professional, caring and helpful. He assisted me the waiting room.
John Battes
OPERATIONS
Nov 22, 2025
They all work together which is what I appreciate and
They all work together which is what I appreciate and they try their best to give you what you want instead of just selling a vehicle . I was very satisfied with my second purchase from this dealership
Keonna Crute
Sales Consultant
Jun 26, 2026
Ms Crute was professional, polite knowledgeable and all
Ms Crute was professional, polite knowledgeable and all around joy to do business with. I think I have explained my experience that she was very good!
Allen Lewis
Sales Consultant
Jonathan Shepherd
Sales Consultant
